TaxDome MacOS Application
Attention! We are no longer supporting the MacOS desktop application. It will continue to work, but we won't release new updates nor offer support for it.
Our macOS application allows you to upload prepared forms and private client files directly from your desktop onto TaxDome. Once you launch the application and sign in, print your documents to TaxDome, drag-and-drop them from the desktop onto TaxDome, or select folders to upload many documents at once.
- Launching and Signing in
- Using Biometric Authentication (Touch ID)
- Printing to TaxDome From any MacOS Application
- Uploading Documents
- Requesting E-Signatures
- Uploading Folders
- Bulk Uploading
- Right-Clicking to Send Documents the TaxDome Application
- Dragging-and-Dropping Files Using Finder
- Viewing Your Upload History
- Creating a TaxDome Drive
- Troubleshooting: My Mac M1 Displays a “System Extension Blocked” Message
- Troubleshooting: I’m Getting the “Internal FUSE Error” Error Message
Launching and Signing in
Once the TaxDome macOS application is installed, it will launch automatically on startup.
To work in the TaxDome macOS application, first sign in to your TaxDome account.
1. Enter your firm’s TaxDome URL that you chose during registration (e.g., taxesbest.taxdome.com), email address, and TaxDome password.
Note! If you’re using a custom domain, don’t enter it here.
2. How long would you like to stay signed in? The default setting is eight hours, but you can choose a different amount of time.
3. Click the LOGIN button.
4. If you enabled two-factor authentication in your account, you’ll also need to verify your identity by entering an authentication code. Open Google Authenticator or the authentication app you are using, enter the code provided on your smartphone, then click VERIFY.
Note! The code in Google Authenticator changes every 30 seconds, so if TaxDome rejects it, enter the new one you see in the app.
If for some reason you can’t use Google Authenticator or a similar app, use the No access to application link to contact TaxDome’s support. We’ll be happy to help.
Using Biometric Authentication (Touch ID)
Once you’ve launched the application and signed in for the first time, you’ll be prompted to use biometric authentication (Touch ID). Or you can always set it up later by clicking the three-dots icon on the top right and selecting Enable Biometric Authorization.
Once you enable Biometric Authorization, every time you launch the TaxDome app, you won’t be required to enter your user credentials, unless you change your password. You’ll use the biometric scanner instead, which is faster than logging in.
If you enable Biometric Authorization and still want to log in with your password, click the Use Password... button. Alternatively, click the fingerprint icon to switch to Touch ID.
If you decide to turn off the biometric authorization, click the three-dots icon on the top right and select Disable Biometric Authorization.
Printing to TaxDome From any MacOS Application
You can print directly to the TaxDome macOS application from your tax program or any program on your computer. Select File, then go to Print in the application of your choice, select TaxDome as the printer, then click Print.
The TaxDome application is then launched, and the document added to your queue.
You will then have the option to save your file locally by clicking the file name or upload the file to TaxDome. For more on in-app uploading, see Uploading Documents below.
Uploading documents with the TaxDome macOS application is straightforward, and we’ve made it especially convenient for you to upload a lot of docs from different clients at one time.
There are three ways to upload docs to the TaxDome macOS application using the + NEW button:
To upload a file from the TaxDome macOS app:
1. Click + NEW on the left, select File Upload, then select the files you want to upload.
2. Select the name of the client account you want to upload to or create the new one.
3. That’s it! Click UPLOAD FILES to finish uploading the documents to TaxDome. You’ll see the uploading progress. Once the files have completed loading, they are available in the Docs tab of the client’s profile. They won’t be visible to the client.
Plus, you can also...
- Edit the file name and add a description (up to 150 characters).
- Select another location for the files:
- Firm docs shared with client: Documents here are visible to the client. See additional options below.
- Client uploaded documents: Documents uploaded to TaxDome by clients or you on behalf of a client go here.
- Select the folder where you want to upload the document; documents are saved to the selected location. Click Change to select another folder. To create a new folder, click the blue folder icon, enter the folder name, click the green checkmark to the right, then сlick CHOOSE.
Additional Options When Uploading to the Firm docs shared with client:
- Notify the client about a file upload. By default, the Inform client about upload? toggle is turned on. You can turn it off if you don’t want an automatic email notification about the upload to go out to the client.
Note! This option is only for uploads to the Firm docs shared with client location, not to Private or Client uploaded documents.
- Lock a document to a bill. Enable Lock this document to an unpaid bill if you want the document to be visible to the client but not available for download until the bill is paid. Once it’s paid, the document is automatically unlocked. From the list, select the bill you want to lock the document to or click CREATE NEW BILL to create a new one, then сlick CHOOSE.
- Request feedback from the client. If you would like to know whether your client is satisfied with the work or wants changes, turn on the Request client account approval? toggle.
- Request a signature from the client. Enable Request signature? if you want your client to e-sign the document. For more details on adding signature fields, go here.
Use our Request Signature feature for all of your prepared documents and forms that need e-signing. To do so:
1. Turn on the Request signature? toggle, then add as many signature fields as needed. You can do this anywhere on the document, as well as add Initials and Date Signed fields. The date automatically populates the Date Signed field when a client signs the document; it cannot be edited.
2. Click SAVE to upload your file with the signature layout. All added fields are saved, and the document will be visible under the Signatures subtab of the Docs tab. You’ll still be able to review the document and add or delete fields. However, the document won’t be visible to the client until you choose Send.
Plus, you can:
- Turn on the Request KBA toggle. See Adding Knowledge-Based Authentication (KBA) for more details; available to U.S. clients and firms only.
- Set Up Reminders.
- Turn on the Send toggle.This sends the document to the clients who need to sign. When you choose Send, all added fields are saved, and the document will be visible under the Signatures subtab of the Docs tab to both you and those signing.
To speed things up, the TaxDome macOS application lets you upload folders containing multiple client documents. To add a folder, click the NEW button, select Folder Upload, then choose the folder you want to upload. Continue as described above. It’s the same as uploading one document at a time but much faster.
When uploading folders, note:
TaxDome processes all documents found in the selected folder as well as in all its subfolders.
Some file types are not allowed. To learn more, see Disallowed File Types.
You will get to provide details for each document in your folder and subfolders.
You can’t select several folders at once. If you need to upload documents from several different folders, use the UPLOAD FOLDER button again.
Our Bulk Upload feature (aka batch uploading) is useful when you have lots of old client documents in folders on your desktop or in iCloud storage that you want to quickly move to TaxDome.
1. On your desktop, create a main folder, then create subfolders for each client using account IDs or account names as their names.
To find a client’s ID or account name, log on to TaxDome from your browser, then go to the Clients section. The ID is a unique combination of two letters and one number, such as JB1 or AN1.
Client account names appear in the NAME column. They are usually the name of a company or a client’s first and last name.
2. Place each document you need to upload in the proper client folder. You can create as many subfolders inside a client folder as needed. Go here to learn more about disallowed file types. The maximum upload size is 200 Mb for all file types.
3. Click on the + NEW button and select Bulk Upload.
4. Locate the main folder you created on your desktop. The TaxDome macOS application will select the client names automatically. You can change any client name if needed.
6. Click UPLOAD FILES to add your documents to TaxDome.
Right-Clicking to Send Documents to the TaxDome Application
To send documents to the TaxDome application from Finder or any other file manager, right-click the file and select Open with TaxDome. Then follow the uploading procedure described in Uploading Documents above.
Dragging-and-Dropping Files Using Finder
If you need to send multiple documents to the TaxDome application, you can drag-and-drop them from Finder or any other file manager. Then follow the uploading procedure described in Uploading Documents above.
Viewing Your Upload History
Not sure you’ve uploaded all the right files? View your upload history. Click the UPLOAD HISTORY link at the top of the TaxDome macOS application window to see the date, file name, client info, and uploading status. Click CLEAR HISTORY to delete the info (this will not delete your files).
Creating a TaxDome Drive
TaxDome Drive works the same way as Dropbox or Google Drive. Once you launch the application on your desktop and sign in, you are prompted to create a TaxDome Drive. You can then view, upload and manage all of your clients’ documents from the drive without them taking up precious space on your computer.
To get TaxDome Drive on your computer, click the three dots on the top right of your desktop app and select Connect TaxDome Drive.
You might get prompted to download FUSE, which is needed for TaxDome Drive to work. Follow the link in the notification pop-up, download the application, then restart your computer.
Open Finder. You’ll see that TaxDome has now been added as a drive under Locations. You can view all of your TaxDome client documents, copy them to folders and drag-and-drop them where you need to (see How to Use TaxDome Drive).
For more info on using TaxDome Drive, see a separate article.
Troubleshooting: My Mac M1 Displays a “System Extension Blocked” Message
Some of the new M1-based Macs have problems with macFUSE (OSXFUSE) compatibility. If you received the System Extension Blocked message, you can fix it in 7 steps:
1. Uninstall the macFUSE (OSXFUSE) application from your MAC.
2. Now you should boot in macOS Recovery mode. To do this, switch off your MAC. Then, press and hold the power button until you see the startup options window. Now, select Options to run recovery mode.
3. From the top bar open the Utilities tab, then select Terminal.
4. Run the following command and enter your user password:
Note! the password in the terminal is not visible, make sure to enter the correct symbols.
5. Restart your MAC to boot in normal mode.
6. Download the latest macFUSE version from the official source and install it.
7. Now add your TaxDome network drive to access your docs from the Finder.
Note! If you receive the System Extension Blocked message again, click Open System Preferences, then the Lock icon on the bottom-right of the appeared window, and click Allow.
Troubleshooting: I’m Getting the “Internal FUSE Error” Error Message
If you see this message when trying to mount the Z Drive, you need to download the latest macFUSE version which is needed for TaxDome Drive to work. Then restart your Mac.